COMFORT by Vergence orders are refundable for 30 full days. If for any reason you are not absolutely delighted with COMFORT, simply follow the return instructions below and return your products within 30 days of receipt for a refund of the purchase price (less S&H)—even if the containers are empty!
- Contact our Customer Care Center via email at email@example.com with your return request.
- A Customer Care representative will validate the eligibility of your return request and reply via email with your RMA (Return Merchandise Authorization) number and return instructions.
- Ship the unused portion (or empty container) utilizing the shipping service of your preference. However, to ensure timely processing of any refund due, we recommend that you return your order using a shipping service that provides delivery tracking. Upon receipt and verification or your return, we will issue any refund due within 3 -4 business days. (Shipping and processing charges and priority processing service charges are not refundable.)